Frequently Asked Questions
How can I place an order with you?
Orders can be placed through email firstname.lastname@example.org or via phone by calling 804-631-5772. Here at The Sugar Cave we love to discuss details about your event and order needs so we prefer to do a phone conference prior to placing your order. Once we have chatted and details are clear we will email an invoice containing the details of our discussion for your approval.
How much will my order be?
Base starting prices can be found on the menu. Pricing for cakes and desserts that need more decorative details will be added accordingly.
What is your payment policy?
Once your order is placed, and you’ve approved the details will be in your invoice. Then a non-refundable deposit of at least 50% is required to book your order. If the order is placed within 2 weeks of the needed date then the payment must be made in full prior to booking.
What is your cancellation process?
Orders cancelled within a week of the event are unfortunately non-refundable. Orders cancelled prior to two weeks in advance can be credited toward a future order.
Can I visit you for a tasting?
That is a wonderful question! The Sugar Cave is a licensed, insured, and inspected home based bakery based in Hopewell, VA. As much as we would love to meet with our clients at this time we are not doing sit down tastings. We are considering the health of each and every single client and taking proper precautions to put safety first. But don’t be too bummed! We are doing sample boxes for tastings. You can choose up to 8 flavors to sample! Go ahead and give us a call to try yours today!
Do you deliver?
Absolutely! We honestly loved to travel and thoroughly enjoy delivering. For large orders we highly suggest delivery and set up. We deliver to the whole state of Virginia. Orders needed near the 757 area are discounted if delivered on Sundays. Worried about delivery fees because you’re out of state? Please, don’t hesitate to contact us with any questions you may have.
What is your pick-up process?
The address for pick up will be provided at the bottom of your invoice. Please give us a courtesy call or text when you are on your way so we know when to place your order onto the sanitized pickup table. We ask that every client picking up wear a mask to ensure the safety of everyone.
Do you make decorated cookies?
We do not make decorated cookies and HIGHLY recommend Lil’ Stuff Cookies owned by Dena Ashby! Not only are her cookies stunning and beautiful but they are delicious!
Can you meet my dietary needs?
We sure can and we are happy to! Whether you are vegan, gluten free or both we can definitely accommodate.
How many flavors can I have?
We actually suggest having more than just one flavor for your guest to enjoy. For tiered cakes each tier can be 1 flavor containing buttercream or filling. For cupcakes at the minimum of 1 dozen 2 flavors can be had.
Do you make dessert bars?
We do and would love to discuss options with you!
What type of coffee do you use for Mocha cupcakes?
We use Southeatern Roastery and highly recommend them!
Who took the photos on your website?
Our preferred professional photographer is Jbella Photography.